20 December 2018
Foreign Affairs Secretary Teodoro L. Locsin Jr. graces the launching of the Philippine Embassy’s QLess, an electronic queue management system, at the Philippine Embassy Chancery Annex on 20 December 2018. Also shown in photo are Consul General Renato Villa who facilitated the live demonstration, Ambassador Jose Manuel G. Romualdez, and Madame Ma. Lourdes Locsin.
WASHINGTON, D.C. –The Philippine Embassy in Washington DC officially launched today QLess, a cloud-based electronic queue management system that enables its consular clients to register and queue in for passport, visa, civil registration, documents notarization, dual citizenship applications, and other consular services offered by the Embassy.
In a live demonstration of the new system, Philippine Ambassador to the United States Jose Manuel G. Romualdez noted that QLess replaces physical lines and waiting rooms with virtual, mobile lines. Applicants may roam freely while waiting wherever and however they want. QLess alerts them on their mobile phone when their turn is approaching.
Using QLess, applicants may visit the Embassy website to view wait times, schedule appointments at least a week in advance, or join a virtual queue remotely via the website, on-site kiosk or mobile phone.
Ambassador Romualdez said, “The introduction of the system is part of the Embassy’s continuing endeavor to improve and enhance the delivery of frontline services to its clients.”
He added that other Philippine Foreign Service Posts may wish to adopt the system after its efficiency and usefulness have been tested after a month.
Foreign Affairs Secretary Teodoro L. Locsin, Jr., who was present to witness the launching, congratulated the Ambassador and lauded the Embassy for “its unwavering commitment to help fulfill President Rodrigo Duterte’s pledge to improve the lives of ordinary Filipinos by making public services more convenient and accessible.”
Applicants may access the Embassy’s QLess online system via this link: https://kiosk.na1.qless.com/kiosk/app/home/10000000126.
20 December 2018
Secretary Locsin addresses the consular section’s clients at the launch of the Embassy’s QLess management system on 20 December 2018.